Hi, My name is Ankur Gandhi and I have purchased Dell Studio 1555 before 9 to 10 months in 48000 Rs. Now the problem is my laptop having DVD problem. Problem is when I insert any dvd it starts to read DVD and one progress bar starts in my computer window address bar and after waiting 10 to 15 minutes it not read that dvd and hang my PC. If I want to eject DVD then I must have restart my laptop. I have sent my laptop to 5 to 6 times to dell service center in Ahmadabad, Every time service center took it for two to four days and give my laptop to me and telling me that DVD is working now, We have replaced DVD drive etc etc... Some days my DVD working good and after 10 to 15 days again same problem occurs, this problem happened with my laptop for 5 to 6 times and eventide I sent it to service center and every time they took it for 3 to 4 days and then give it to me by saying that problem is solved but after some days I got same problem again.
Last time when I gave laptop to service center they work on my laptop for 10 to 12 days, I don't know what they have done with it, But now again I am getting this problem and my dvd is not working again.
Last time when I went to take my laptop I asked service center executive that what is the problem with it? he told me that this is the major problem with Dell Studio 1555 laptop, So I asked So what to do with it? He told me that when you get problem bring laptop to us.we will make it work. I asked that you will do this till laptop warranty period but what after warranty period? So he told me that Extend warranty. That means If I want to use this laptop then I will do two things in future, Extend warranty and Go to service center.
Now second problem they crack my power button cover for laptop and when I told them they told me that come after 15 days etc etc..
This is my problem So what should I do now? I have complete cover warranty for my laptop for which I have paid 1000Rs extra.
Please help me. Can any one tell me what can I do.
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