Hi e techies,
I gave my external hard drive to etechies for data recovery and repair. They picked it up on 10th July, and then there was no update whatsoever. I paid them an amount of Rs. 1360 in their first visit. They assured me that the data would be recovered and my drive will also be repaired and it is their responsibility to keep me updated on both.
The fact of the matter as it turned out to be was that there was no call from their side. I had to make several calls throughout where in my calls were bounced from one call centre support personal to the other, which was an utter waste of time, and added on to my frustration when I had to repeatedly tell everyone the whole story from scratch.
Ultimately, when I called up today 18th July, they blatantly stated that the drive is irreparable!!! They would still go on to deduct Rs. 500 as their service charge! Now, this has left me with no data recovered, a broken hard drive and Rs. 500 gone in vain and a loss of 8 days. I believe that this company is a fraud, as no one oversees what happens at their service centre. How is one to believe that they even tried to work on the drive!
Please suggest whether it is justified.
Best,
Sandeep.
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