Sir,
with due respect i would like to inform you that, i have taken my
cq60 laptop to a hp authorised service cenntre (RT outsourcing services
ltd. siliguri, mob-9378471708). on 30.09.10 as windows is not starting
properly.they informed me that it was due to keyboard problem which i
have to change.it will cost approx 4500/-(keyboard-3500 service charge
500 inspection charge 500 taxes as applicable).i brought back my
laptop paying inspectoin charge 500/- next, day without repairing.to my
utter surprise i found my hard disk with cabinet is missing.when i
called back they told that the engineer who inspected my laptop was in
leave and told me to come after vacation.after vacation when i went
there they took my bill & told me to come next day as they had to
search for my hard disk, which is most probably damaged. next day they
returned me a damaged 120 GB samsung PATA hard disk with cabinet.but
mine was 250 gb SATA hard disk hp original (i have never changed, or
repaired my laptop before).after arguing they returned the cabinet and
asked me to come when they would find my hard disk.i told them i will
inform HP about the incident.next day some one called me introducing
himself as hp service manager of this zone (mob-9832094518).he asked me
to come & collect my hard disk from RT.they returned me a 250GB SATA
TOSHIBA HARD DISK, which was damaged as expected.to my surprise when i
removed the level (newly leveled) i found it is a samsung hard disk.i
had to buy a new hard disk from outside.
this is not the end, today someone called me from a landline
no-03322267310 (hp head office in kolkata? how do they got my no), she
wanted to enquire if i am satisfied with the hp service
we buy HP products not only for quality, but also for
services you provide.if this is the situation of HP customer
services, we shall aware of buying HP products in future. Please, for
GOD sake, try to rectify and resolve customer's concern if can't then
dont aggrevate it.
.thanking you... dr. sarajit kotal
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