HP
Shortage of technical specifications during shipment

HP complaint Ref No: 4686058

have purchased a laptop DV4 1412 tu, i have reviewed the product in the HP official website and and i have taken the product in E Zone, Jubilee Hills. after receiving the product I observed that the display adapter is changed from NVDIA to Intel, and also remote controller is missing. I have logged a complaint to HP support but there is no positive reply. They are simply escaping by telling it is not provided. The checklist provided on the case of laptop resembles, my laptop is provided with remote control. If this model is not provided with remote control how it apears in the check list. Now HP support is simply conforming that there is no remote control for this device so we are providing dummy. In this way as a HP customer I got cheated.

Please I request authority to look in to the issue and take necessary action on the concern.

Your support is highly essential.

Thanks & Regards