Dear sir/madam,
i bought hp mini 210 on 4/June and from the very first day i was seeing a horizontal line at top of the display. Initially i ignored but after 20 days that line increased and keyboard also become dysfunctional.
then on 3/July i made a complaint to hp service center. The executive came and replaced the keyboard and tried to put new LCD.
Even after assembling new LCD that line continue to exist. When he started laptop mouse pad became dysfunctional.
He opened lappy 4 to 5 times and then said problem is not of display (i.e. hardware) but it is of software (but not confirmed).
I said before opening you should have first confirmed the problem.
Later they took my unit to service center.after 4 days said they want to format the computer then that problem will be resolved.
I ask them to replace that defective unit by new unit as the problem is from the first day. And their executive has done wrong operation on my lappy.
HP manager is not listening to me and saying they replace only with in 14 days of purchase not beyond that.
What should i do?
will the consumer court help me?
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