August 9th purchased hp computer package for my daughter to take to college. She moved and installed new computer only to find out that it didnt work. Called hp customer Hotline and tryed to communicate with a tech in india. Who after alot of trouble shooting decided the network card was defective.my daughter then called me in tears to try to figure out what to do. I then called the customer number to see if i could receive some customer service. I was dreaming! I was connected to an employee from india who was very rude and unconcerned i then asked for a supervisor i was then on hold for 2 hours i just waited to see how long i would be there after two hours i hung up.called the next day they would send a replacement guarantee to work not rebuilt. Received first replacement it was defective also. I called for the second time and spoke with a concerned employee who apologized for the inconvenience and assured me a replacement would soon follow. It did wow to my surprize it was bad. I called back to ask for the only person who had ever taken time to listen when i asked for him the lady proceded to tell me that if i had talked to him, he would have assigned me a id number and was very curt with me so i then asked to speak with her supervisor and she said she didnt have a supervisor she only had executive managers i dont care about the title just the service! I am connected to executive mgr who is even more arragant than any of his previous employees. I report her rudeness and my delima i am then assured that they without doubt are doing their job according to company policy evidently their company policy is to get your hard earned money and run. I call back. I then was connected to previous mgr who had helped me to send me the next replacement number 3, it was bad i then called back to jokingly say third time is charm but if this one doesnt work i wanted full refund since my daughter had been with out for 43 days now .ok now i have had 4 hp computers that were bad. I call the executive mgr for full refund therefore needing my receipt i faxed it to him per instruction not to write on it and try to get more money than i payed ha ha when he was asked if it was legible he said all i can make out is 19.99 that another funny then i proceded to ask for my full refund. Oh no we dont refund in full only for the tower thats defective not the full refund i said i am a hp stockholder i want a full refund plus an apology would be nice another dream! Ok i said my daughter has been at college for a month and a half without a computer!! You can sell the moniter and the other keyboard etc yourself. I was told if you bought a car and the wheels were defective would you want a complete refund for the car. I said no but if i bought a car and the engine was defective i would want a new one because you cant use the car without the engine. I was then told i guess if you had a chocolate bar on your reciept you would want us to refund your money to!!! i then told him i would write corporate and he siad it wont do you any good because it will end up on my desk! I then was so infuriated that i hung up on him. I called headquaters in california then to be transferred to customer relations where i tryed to plead my case so she transferred back to the executive manager that i had just hung up on and her knowing that i was calling to report him.
I then called her back to be talked to as if i where scum of the earth and the phrase she said to me was i am going to disconnect now i dont want you to think i am hanging upon you. Click also she had siad that he (executive mgr.) owned my case and there was nothing anyone could do to help me. My daughter has been without a computer for 46 days at this writing. I will tell everyone i see about hewlett packard and i hope you will tell everyone. Pass it on buyer beware. I am going public with this hopefully i can cut down on the victims list as i am sure it is growing by leaps and bounds! At this writing we are still without a computer. At this writing we have been without a computer for 48 days.
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