I am BSES User residing at J Block in Krishna Nagar (East Delhi)
I wish to lodge the complaint against the BSES.
I am forced to write as I get no comfort level when I speak of the same at consumer help desk at BSES or to senior officials at BSES.
There are few complaints which I will like to lodge against BSES:
1). When new meter were installed by BSES - there were not installed by technical experts of BSES - that was done by small contractors of BSES who were not experts in their job. You can also visit the entire area of Krishna Nagar and you will find yellow wires installed by BSES hanging around the entire area in unclean manner. Which in our case made the earth leakage and we were forced to pay Rs 20K for the mistake on the part of BSES irrespective of complainst and visit to BSES number of times. No one listened to us from consumer helpdesk to senior officials of BSES at Krishna Nagar Office.
Why we have to suffer and pay Rs 20K to BSES for the fault of BSES when meter is checked at regular intervals. Is it not the responsibility of BSES to check what it has done.
2). On 17. June we received a notice from BSES stating that we were using more KWs of electricity and we have to pay Rs 2, 400/- as security deposit for load enhancement.
I want to ask one question - Is it our responsibility to see what KWs usage is being required for a particular house - does a bill or meter does not speaks for itself - it should be duty of person taking the reading of the meter. Inspite of this we paid the amount by cash receipt # 40030183755 dated 18.06.2011 on 12:56:24 Hours at BSES Office, Krishna Nagar at counter # 649 Division: Krishna Nagar.
3). On 21. June around 13:35 Hrs seven people came suddenly without any prior notice to our house when only my mother was at home for Inspection (frm Enforcement Cell) which my mother being alone refused and requested to pay visit on saturday when her son i.e. me and my wife was at home. Some of the people did not looked like that they belong to BSES - they were not in proper dress.
Then I person named K L Kain (Sr Mgr Enf-1), authorised rep of BSES gave notice u/s 163 of the Electricity Act 2003 No.BY-163-0A-002321 dated 21.June 11stating that Inspection was not allowed and they my mother to visit on 23.June 11 because we would not be available on 22.June.11. But the notice stated to pay the visit on the next day between 0930-1730 failing which electricity of the premises would be disconnected and Mr K L Kain also warned my mother that penalty can be as big as one lac.
I wish to ask do they people really belong to BSES. If yes the manner they behaved to my mother is not at all acceptable. Can you please check.
Do the following people belong to BSES:
1). Er K L Kain
2) DGM C P Singh
Does the following address a valid address of BSES enforcement team? I have a doubt. Can you ask someone to check this.
BSES Enforcement-I
Dept. 33, KV Grid Bldg,
Guru Angad Nagar,
Room 305, III Floor,
Radhu Palace, Laxmi Nagar,
Delhi - 110092
I need you esteemed help to resolve this matter at the earliest.
Thanking you in anticipation of your esteemed efforts.
Yours truly,
Naval Kalra
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