I bought PureIt Water filter on 28.10.2009 from Hindustan Unilever Ltd's dealer M/s Janesh Sons, Ghas Mandi, Bhagat Singh Road, Muzaffarnagar. While buying the aforesaid water purifier I was assured that only twice a year I will have to change the battery of the purifier and the dealer has assured all type of after sale cooperation. The Battery provided with the filter stopped working in the first week of May. I contacted the dealer and they sent a representative who changed the battery at the cost of Rs. 365/- sometime in between 10th and 15th May. To my utter surprise the said battery stopped functioning on 10th June and its button went red (which is indication of battery being functionless). I again contacted the dealer who directed me to contact HLL (Hindustan Unilever Ltd)'s online cunstomer care helpline. On lodging a complant there (No. C102309927 on 15.6.2010) they sent a respresentative (Mr Sachin) who visited my house and showed his inability and advised me to lodge a complaint with the customer care of the company.
I request you to kindly look into matter and see that within less than a month's time how a battery stopped function which is meant to purify atleast 1500 litres of water.By no stretch of imagination a family of 4 to 5 persons may consume 1500 litres in less than a month's time. The company is supplying substandard batteries, which are not upto the mark and they give much less services than assured by the company. It is only to dig in the pocket of the customer so that they may continue to change battery every month.
S M HASNAIN
C/o Dr Abudussttar,
Mustafa Colony, Sujru Chungi
(Near Diwan Nursing Home)
MUZAFFARNAGAR (UP-West)
Phone: 0131-2430206, Mobile 9358919662
e-mial: [email protected]
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