Dear sir,
My name is NURUZZAMAN SHAMSUZZOHA.I am a consumer of HP domestic gas and my consumer no. is 615807.My distributors name and address is as follows
DISTRIBUTOR CODE : 964730
VASCO GAS SERVICE
HINDUSTAN PETROLEUM CORP. LTD
12, DR MUKUND BUILDING
F.L GOMES ROAD
VASCO DA GAMA, GOA.
I had booked a cylinder on the 22-APR-10 and I was told by the dealer that the gas would be delivered within 8 days. During the course of the 8 day period the distributors delivery van came twice to deliver gas to my neighbors. On inquiring with the delivery man i was told that the dealers have not issued them order to give delivery of cylinder to me. After the completion of 8 day i called up the dealer and i was told that the gas would be delivered the next evening. The following evening i waited anxiously for the delivery van but there was no sight of them. On the following Monday ie on 3 -may-10 i went personally to their office and told them about this. The lady sitting there noted my address and assured me that the gas would be delivered that evening, but then the gas was not delivered. Today i called up the dealer again told them about their unprofessional behavior and the hardship i had to undergo due to their negligence but then she just kept the phone saying that the gas would be delivered today.
This is not the first instance of delayed delivery. Last time i had to call them repeatedly for 15 days twice a day to get the refilled cylinder. There seems to be a serious problem with this dealer as i have seen other consumers complaining about the same problem both in their office and also in my neighborhood.
Kindly please take corrective action against this dealer and help a number of consumers like me.
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