HP Consumer No 600179, LPG agency Pet Emp Co op, Dadar East
This complaint is to bring to your notice the complete disregard to service by the HP gas LPG agent in our area.
My cylinder had a small leak last night. I have been trying all the emergency numbers since 7.30 pm on the comsumer slip given by Pet EMP Co-op.
Three numbers have been given on the slip:
12665 (for gas emergencies)
24156763 and 24123736 (to call in case of emergency or in non-working hours) 18002555333 (gas leakage complaint number which does not answer the phone at all)
Since 8 am in the morning, I have been the regular landline nos (24114286, 24121256) of the agency to report this emergency. Nobody answers these numbers.
The phones keep ringing at all times. Finally at 10 am, I personally visited the agency to report my complaint. Both the numbers are in proper working condition. The employees there were happily chatting away on the phone, saying that they can't answer the landline because it is hooked to the online system! The woman there called the mechanic for me.
But the issue here is that do customers have to go all the way to the agency to report emergencies? Who is resposible if some mishap had occured in my house because of the leaking cylinder? Would HP gas have taken the responsibility? Why do you print emergency numbers if there is to be no response to them? What kind of an inefficient company keeps out of service numbers for emergencies?
Their toll free number 8888823456 does not have any option other than booking cylinders. Basically there is no recourse to a customer in case of a dangerous emergency. I hope some strict action will be taken to activate emergency nos and to get the agency employees to behave responsibly in answering phone calls.
Thanking you
Janhavi Samant
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