Dear Sir,
I receive my supplies of LPG cylinders from Indane Gas Agency of BD Market, Salt Lake, Kolkata on a regular basis ever since the outlet at AE Market, M/s Banerjee Gas Syndicate, shut down. The recent mode of booking is through mobile and the consumer is given a booking number. After a few days the consumer is intimated over the mobile of the generation of cash memo number. After that I do not know when the cylinder gets delivered because the first time I booked through my mobile, I received a booking number and then after a few days I received the cash memo number with the assurance that the cylinder will be delivered shortly. That was just before the Durga Puja. After a few days I was intimated over my mobile that the cash memo had been cancelled. On enquiry it transpired that the delivery man had come and finding no one at home he went away with the cylinder. This was an absolute lie as I was at home throughout the day.
My next booking no. is 249483 and the cash memo generated is 10054 dt. 27.09.2011. I have not yet received the cylinder and I have run out of gas at home. I am in terrible situation with Diwali only a few days away.
Can I hope for a help?
Tirthakamal Mitra, AE 724, Salt Lake, Kolkata-700064.
0 comments