Iam a customer of M/S Manu flames, Indane gas ditribute, Aluva, Kerala. I have 2 cylinders.
unfortunately both cylinders are empty because of the delay in supply.
1.I was last supplied on 12/10/10 for which the bill was generated on 06/10/10.Why there
was a delay of 6 days from the date of billing?
2.I was told that simultaneously i cannot book for the next until the gas is not supplied
3.when i got supply on 12/10 /10 immediately I booked for the next online on 12/10/10 and
I was allotted booking no 232.
4.I was waiting for my supply till 16/11. On 16/11 i approached the agency and
enquired about my status. To my astonishment he told me that the gas was not at all booked
When i explained him that I was allotted the booking no, he told me that because i have
booked before getting the next supply the system may not have accounted the booking.
I would like to know, if that is the procedure why system allots a booking no?
5.I asked him for the complaint book and he gave me the book. In the book i have
registered a complaint in page no 13. In the column "action taken"
almost all the columns were blank.
6.It is understood that the gas booked up to 26/10 has been already supplied where as
i have booked my gas on 12/10 is not still supplied
Please arrange to inquire into the matter and give me reply. The detailed address of
myself
and the distributor is given below.
ABDUL KHADER MANU FLMES
11/353C/THSKIDIYIL, (INDANE DISTRIBUTORS)
KODOPILLY KUZHY MEENU HUTS, X1X/658 (1),
KUNJUNNIKKARA NEW HILL ROAD,
ALUVA 683108 ALUVA. 1
KERALA KERALA
CONSUMOR NO 1571, PH 9745194220 PHONE 0484 2632333
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