My consumer number is 32197 and the agency is Pooja Gas, Kakkanad. I had done gas refill booking online on14-06-10 and the ref. no. is 50 The cylinder has not been delivered yet. I had personally met the delivery man, and every time I ws told that delivery will be effected ' the same day " This has been going on for two weeks! I have observed that those who " beg and plead " with the person get immediate service whereas customers like me are totally ignored.
I tried making a complaint online, by dialling 04842359992, and when I press 2 for complaint I always get get the response " Oh, you have dialled the wrong number "... needless to say, it is quite frustrating. I wonder if the response has been progarammed like that intentionally, to avoid complaints!!
I would like to know what I should do next ...?
K J Paulose
e-mail
Ph. 094464 12009
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