Dear Sir
My self is a consumer of indane gas. My gas connection no. is 17608 in karnal (Mohan Gas Agency. Any time we call to book a cylinder the phone is kept engaged and if at all is rings it is not being lifted and on enquiry the person sitting is talking in such a bad woeding which can not be explained. Yesterday 0n 16.08.2010 calls made from 10 A.M. to 4 pm near about 35 times lastly 4 pm the phone was lifted by Ms. Sapna and she also talked very badly. on asking consumer complaint phone no. of indane gas she refused to tell the number. I have certain questionsabout gas service.
1. After how many days we can book a cylinder. at Mohan Gas Agency we are being told to book cylinder after 21 days of cylinder delivery.
2. When we are taking delivery from agency godown we are being charged same amount as being charged for home delivery.
3. Delivery mens are not carriying weighing scale. Are they suppose to carry it or not.
4. delivery men are not checking the cylinders before delivery. Shoiuld they check it or not.
5.Delivery men are asking for money extra for delivery.
Kindly take necessary action to correct the system.
Regards
Kuldeep Kumar sharma
241, Shaktipuram
Karnal-132001
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