My gas Agency - Sandesh Gas (Tapovan Mandir Road, Pimpri, Pune, Maharashtra).
28th July: Cylinder Booked (agency committed delivery time as 3-4 days).
1st August: Cylinder still not delivered. Called up Gas Agency and the lady told that I would get my gas cylinder delivered in next 3 days.
4th August: Made a follow-up call. The representative heard me and said that it will be delivered today. But NO cylinder delivery.
8th August: Cylinder still not delivered. I went to the agency and asked them the reason for this delay. The representative said that since last few days the cylinder stock has not arrived. So as soon as the stock receives, it will the delivered. He gave me the time for next 2 days.
11th August: Cylinder still not delivered. On follow-up call to Agency, the rep said that today they will deliver the cylinder.
12th August: Cylinder still not delivered. On follow-up call to Agency, the rep after getting my consumer number, hung up on me.
16th August: Cylinder still not delivered. I called up gas agency at 10:30 am and they said again that today they will deliver the cylinder to me. before 12:00 noon. I waited till 12:30 pm and then again called to gas agency and the lady rep said that if I need cylinder then I will have to collect it from the gas agency today as early as possible. At 12:45 pm I rushed to the gas agency and asked the male and lady rep that I have come to collect my cylinder and to that they answered that today their gas cylinder stock has not yet arrived. They asked me to contact there in-charge person. The incharge said that this month they have not received 27 trucks of cylinders from Bharat Gas company and therefore they are not able to deliver on time. He was not able to give any time for my gas cylinder delivery. If that was the case then why did they called me to collect the cylinder?
On the other hand I have seen that there is sufficient gas cylinder stock arriving at the godown of gas agency and that the delivery boys guff up the deliveries (sell gas cylinder in black at Rs. 600/- to all small hotels, chaiwalas, and unauthorised people) and we as authorized BP customers face the brunt. There is ZERO attention provided by Bharat Gas for its consumer complaints.
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