My friend NK Mohapatra’s Indane Gas Consumer No. is 14781 with Bhubaneswar Gas at Bhubaneswar. A filled cylinder delivered at his place a few days ago. Yesterday when they opened the cylinder, it caused huge sound and the gas gushed out of the full cylinder ferociously as the cylinder was delivered without its safety valve. Panick stricken family members and neighbours ran for safety even as the entire area because dark. A gentleman gathered courage and managed to successfully cap the cylinder with much difficulty.
We desperately tried to contact the distributor. But in view of May Day it was closed. Contacted the Customer Cell No. 0674-2542241 available with the delivery slip but there was no response. Then we lodged a complaint with the Toll Free No. 18002333555. Initially, the gentleman was a bit reluctant to lodge the complaint but after realizing the seriousness of the incident, he noted down the complaint and assured to look into it.
Unfortunately, one and a half days have passed but the complaint is yet to be attended to. Then what is it for?
I shall appreciate, if the Indane Gas authorities put stress on customer care and safety measures instead of spending money on publicity.
I consider it as a gross negligence on the part of the distributor who had provided the cylinder without its safety valve. It is a fit case for initiating stringent action against the distribution and the officials responsible for supervision.
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