My Kent RO m/c stopped working during evening of 13th May, 11. I lodged a complaint at about 10.00 AM today (14th May) & explained the problem on phone. My m/c is under warranty. I requested them to get the services restored today itself. The call centre said they will certainly try.
At 4.00 PM I called back to check the status, one of the boy on call answered that services will be restored in 24 working hours i.e. on monday, 16th May, 11. I implored on him that water should be treated as essential services and the work must be carried out on emergency basis otherwise one is compelled to drink Yamuna River water despite having invested in Kent RO. I spoke during the day to their call centre (0120) 4669666 - three times, people in call centers are least curtious and have civil servant mindset. According to them you already have bought Kent m/c hence they don't care for you. At the request of Noida call centre they asked me to speak to Mr Ravi Sahni- 95827 96157 and he was no less a Govt. servant, he would not restore service some times on monday 16th May. I was not satisfied I called their toll free no. 1800 100 1000. A lady answered and she gave phone no of Delhi/ Noida region in charge, Mr Ashok Kumar - 9582223646. I spoke to him and prayed. Then I realized why all the service personnel were so government minded. The culture is set by the men on top and hence all service personnel were like govt servant.
I request Hema Malini jee, please don't advertise for Kent RO and trap innocent people. Kent guys from top to bottom lack service culture. I please to new buyers please buy any other water purifier than Kent RO. Or else you will have to depend on drinking water from market or neighbourhood.
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