I had all the windows replace, here's the story:
Installation Issues
* Installers came out without saws or ladders
- They asked to borrow mine. I didn't have any at the time.
- I called Weathergard to complain but there was no customer support at the time on Saturdays.
* Crew ate my food out of the refrigerator
- I kept hearing the refrigerator opening and assumed it was my kids, then I caught one of them with their face in the fridge!
- They ate up all the home-made cookies and drank all the pop!
- I called Weathergard a second time to complain - for no use as there was no one there.
- The following Monday I called Weathergard customer service and they said I should have thrown them out - with 11 holes in the house!!
* They damaged the drywall around the windows so badly that you could put your hand through the drywall
- They refused to fix it as "damage due to removing the old windows was the owner's problem". I still have pictures.
- I called Weathergard several times during business hours, had someone over the house for review with no result
* When adding the window trim on the outside of the house, the installers covered over the shutters with the trim, rather
than remove the shutters.
- I called Weathergard several times during business hours, had someone over the house for review with no result
Resolution
* The issues took months to get action.
- The only reason anyone responded was because the sales person made several errors on the loan documents and needed a new signature
to finalize the loan. I refused to sign until the work was repaired.
* Weathergard sent out the same guys who wrecked the job to repair the job!
- They tried, but it was still a wreck. I repaired the all the drywall as I simply GAVE UP trying to get it fixed correctly.
- The bow window still has trim over the shutters!!!
Quality
* The windows keep cracking! I've had 3-4 widows replace due to pressure cracks.
* The frames are cracked on nearly every window.
- Weathergard has been out 3-4 times to review with no plan to support or resolve the issue of cracked frames
* Ice forms on the inside of the windows on cold days!!!
5 years later, the nightmare continues - a realtor came out to review our house for possible sale. She said the windows will negatively impact the sale price of the home as the frames are all cracked!!! I have regretted my decision to purchase the widows every single day.
Weathergard Windows, Oak Park, MI.
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