LPG
Non Delivery

I have booked a gas cylinder on your no 1260. The vendor is S&P enterprises.

The particulars are

name: K. Surendran

consumer No..sp9661

Date of booking on your No1260: June 9

Booking no. at 1260: 17

The deliveries are always delayed. It is almost a month . my consumption is one cylinder every 45 days.

I suspect in terms of very late deliveries that my no.. is used for other deliveries.

I have been unable to contact the dealer at the following Nos. 26027225/26031984/40532730

despite my repeated attempts and hence I used 1260 (your centralized booking no.)

Every time we need to pursue the dealer by personal visits.and requests.

You may want to at random, check the efficacy of the dealers numbers which are impossible to get

You may also want to check my account if other delievries are made on my account and I am willing to give a sworn affidavit on my consumption every 45 days interval

You may also check on the phone number answerability.

I also rang up 1260 to check on my earlier booking. Since your facility does not have the system of tracking as your answering m/c will answer"

"You have booked on so &so day"

Since it is after considerable time that I Checked with 1260 they have registered a new booking no . of 4 today (29-06-10)

Let us hope there is no further delay and at least the current delivery would be made as my requirement for replishment is only after 45 days.

To sum up I request

1) Deliveries do not take one month after centralized booking

2) The gas dealers tel.numbers are sometimes not engaged and if so they do not just keep ringing which makes one believe that the dealer is selective in picking up calls

3) there is provision for your 1260 number to track the booking and gives an option to the customer to check on status if he gives the date of original booking and your booking number instead of relying on the dealers whims who pretend to be surprised at the delay and hunt for excuses for the delay and often accuse of the customer beiing wrong

Kindly resolve my perpetual problem without any recrimination now that I have complained to you

best regards

Surendran.