Delhi State Office
Indian Oil Corporation Ltd (MD)
2nd Floor, World Trade Centre
Kind Att: Mr B.S.Girdhar Ji,
I am holding LPG
Gas connection No AG 2405 by my name Mrs Tripta Sharma, E-61 Bali Nagar New Delhi-110015
at M/S Ashu Gas Agency at Rajouri Garden,
I am an old Senior Citizen of Delhi and this connection is about 40 Years old and has been maintained properly. Since last 8 months the agency is disturbing us in supply of gas cylinder and every time when i book the cylinder ask me for varification documents and which has alreday been submitted since last 4 months earlier with my quite 2 visits,
Their telephone booking call centere again ask me for Documents and which has already been submitted by last month again with self attested at the agency but when i booked my gas this week thay again ask for Verification documents and said your connection is on hold again, need to submitte the varification documents.
I do not understand their varification documents asking every time.
I am widow an old lady can not move and every time ask some ones help for the same processing. Do you think is a right way to deal.
It is very much understand they, this agency, knows that i am an old lady and can not book my gas quickly and black my gas cylinder and gaining time for next cylinder to book so that they can again misuse my gas no.
When ever i ask for to talk to the owner Mr Sharma, they says is not available.
Once i happens to talk to the owner Mr Sharma and i ask for booking and requested my complain and he himself says, DO WAHT SO EVER YOU WANT TO DO? Is this the right answer to deal with costmor?
Do you have any training centre to trained these kinds of people how to deal with custmors.
It looks like we are living an era of jungle and not the Internet world.?
Before upgrading your system please ask your agencies to be please with custmors.
May be they have much more custmore then their capacity to deals with.
In this regards i would again request you to get install my above mentioned gas cylinder ASAP so that i could cook my feed for my rest of life.
I wish you will help me for this matter.
Wish you all the best and best regards.
God Bless you
Mrs Tripta Sharma
E-61 Bali Nagar