S M Kamdar; 206 Mittal Chambers, 418 J M Road, Pune 411 005.
I have three phase connection for my office at the above address. I have always paid my bills in time in last over 30 years that I am at this office.
I have been sending letters and visiting MSED Co Ltd. Shivajinagar office since 28-09 regarding error in mentioning the wrong reading of the meter. The actual reading of 28625 was recorded as 29625 in my Sept. Bill No. 495 dated 21-9. I wrote letter on 28-9-11 and followed up for their Rep. to come and check current reading.
On my follow up, their Rep. came and confirmed on 30-09 that the reading on that day was 28777. After this I had to again follow up to get corrected bill on 13-10 in which they charged considering reading as 28777 in stead of 28625. (difference should have been 28258 and 28625 = 367 units) I was made to pay Rs. 3, 810.00 for 519 units.
When I received the Oct bill No. 501 of 21-10, I found that ins stead of previous reading as 28777, they have shown 28657, thus 120 units have been charged again.
I sent letter dated 31-10 (acknowledged copy attached) and since then following up by visits / phone but so far no one is ready to correct their mistake.
CAN YOU HELP IN THE MATTER? My Consumer No. is 170013168094 Meter No, 6106697504
As am not able to attach the file, giving below the letters of 28-9, 31-10 & 15-11
S M Kamdar
206, Mittal Chambers,
418 J M Road,
Pune 411 005.
28-09
HAND DELIVERY
The Executive Engineer,
M.S.E.D.Co. Ltd.
Shivajinagar, Pune 411 005
28-9
Dear Sir,
Sub.: Wrong recording of Meter reading and hence extra bill for one thousand units
Ref.: Sept. 2011 Bill No. 495 dated 21-09
Consumer No. 170013168094, Meter No. 6106697504
Route No. 4/24/2450/0987
The above bill for Rs.11, 850.00 has been received on 27th instant and am surprised to note that the amount is for consumption of 1367 units.
I have checked the meter reading yesterday and the same was 28741. This is clear to state that while the photo taken shown meter reading as 28625, you have considered as 29625 and have sent he bill accordingly.
When I deputed my Rep. to your office, instead of taking action, we have been ask to make an application so you will depute your Rep. to check the meter reading and then correct the bill for 367 Units against 1367 units billed.
You can also check from the copy of the enclosed bill that average units consumed in last two months is Aug- 361 units and July 347 Units, so bill for 367 units is OK.
KINDLY NOTE THAT AS THIS IS ERROR ON YOUR PART, I SHOULD NOT BE PENALISED FOR LATE PAYMENT NOR THE CONCESSION FOR TIMELY PAYMENT SHOULD BE REMOVED. PLEASE CORRECT HE BILL IMMEDAITELY AND GIVE MINIMUM 3 DAYS TIME TO PAY CONCESSIONAL AMOUNT.
Await your immediate action in the matter.
S M Kamdar
S M Kamdar
206, Mittal Chambers,
418 J M Road,
Pune 411 005.
31-10
HAND DELIVERY
The Executive Engineer,
M.S.E.D.Co. Ltd.
Shivajinagar, Pune 411 005
31-10
Dear Sir,
Sub.: Wrong recording of Meter reading and even after corrections extra bill for 120 Units.
Ref.: Sept. 2011 Bill No. 495 dated 21-09Corrected Bill of Sept. 2011 after our follow up. Oct Bill No. 501 dated 21-10
Consumer No. 170013168094, Meter No. 6106697504
Route No. 4/24/2450/0987
The above bill for October for Rs.1, 1610-00 has been received on 27th instant and due to Diwali Holidays the same is sent to day for correction.
I am surprised to note that the earlier bill for Sept. was with wrong meter reading and after our many visits to your office the same was corrected for reading upto 28777, instead of 28625 which was the correct reading on the date of taking readings.
However, we paid the amount of Rs. 3, 810.00 for difference of reading as 28258 & 28777 i.e. 519 units and thought the next bill will start from 28777.
You will observe that the October bill reads last reading as 28657, thus charging us more for 120 units which has already been paid!
I do not know how your billing system works when you make errors and make clients suffer for nothing!
PLEASE NOTE THAT THE OCOTOBER BILL SHOULD BE DIFFRENCE OF 28911 LESS 28777 I.E. ONLY FOR 134 UNITS.
HOPE YOU WILL TAKE IMMEDAITE ACTION AND CORRECT THE BILL SO THAT I CAN PAY AND AVOID ALL FURTHER EXCHANGE OF LETTERS / VISITS TO YOUR OFFICE. THE COPIES OF SEPT (paid bill copy duly corrected and which read reading as 28777) AND OCT BILL ARE ATATCHED FOR YOUR READY REFERENCE
S M Kamdar Encl. a.a.
S M Kamdar
206, Mittal Chambers,
418 J M Road,
Pune 411 005.
15-11
FINAL REMINDER BY HAND DELIVERY
The Executive Engineer,
M.S.E.D.Co. Ltd.
Shivajinagar, Pune 411 005
15-11
Dear Sir,
Sub.: Wrong recording of Meter reading and even after corrections extra bill for 120 Units.
Ref.: Sept. 2011 Bill No. 495 dated 21-09Corrected Bill of Sept. 2011 after our follow up. Oct Bill No. 501 dated 21-10
Consumer No. 170013168094, Meter No. 6106697504
Route No. 4/24/2450/0987
The complaint was sent vide my letter dated 31-10 (receipted copy once again enclosed for ready reference) and since then have made several visits and also talked to your officials at least three to four times when I was promised that I will be called at your office to sort out the matter immediately. However no action has been taken so far and the matter is pending for the best reasons known to you.
News papers read that MSED Co. Ltd. Is finding difficulties due to late payments by the consumers and in my case when I am ready to pay correct due amount, your office do not have time to sort out a simple case of wrong billing for over fifteen days and that too when I am following up almost daily.
I feel the excess billing of 120 Units can be corrected just by checking the copies of all papers submitted by me if your records can not be traced.
I will once again wait till tomorrow to get corrected bill OR else will take further actions at the cost & risk of MSED Co Ltd.
S M Kamdar Encl. a.a.
CC: The Supdt. Engineer.
Near Chatursinghi Temple. With a request to help if possible.
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