I had purchased a PARIS made 3 1 1 sofa set model no 88075 from M/s Cache Furnitures Ltd., Secunderabad Door No 3-1-215, ground floor, beside Manju theatre, Secunderabad for an amount of rs. 19500/-on 25-10. At the time of purchasing the sales executieve shri Dashmanth Reddy had told that the furniture is having three years gauranttee and we are using very good quality of materials. In the month of Octoberthe stiching of the 3 seater came out and immediately i contacted the service centre over telephone 64544352 and I had been given with a mobile no of one ms. Sukanya ie., 9949495354and she told that the person will come and inspect the sofa and for which I have to bare a charge of rs. 150/- and I had agreed. Since no body has visited for two weeks then again I contacted the lady and this time she gave me the phone no of mr. Chandrakanth 9291800532 and after a one week a person had reported. Meanwhile I was given a complaint No Oct 150 . The person who visited our house had told that it cannot be reparied and the repairs also will be temporary and for which it requires rs. 8000/-(aprox), however i had told him to repair the sofa but till date no body has reported. When I had contacted ms. sukanya she says now she has been transfered and chandrakanth is not lifting the phone. Hence I request you to kindly get the sofa reparied since the quality of the material is very poor or please repay me my amount with bank interest.
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