Complainant
M. Parameswaran,
Mullappilly Illam, Near Starflex, China bazar, Velappaya,
P.O.Medical College. Thrissur - 680596. Kerala.
Phone: 0487 - 2202149.
Opposite Party
The Managing Director,
On-dot Couriers & Cargo Ltd.,
8/42, Kirti Nagar Industrial Area,
New Delhi.
Sub: Non-Receipt of costly artcles collected by the Courier Service on 31/5
Ref: 1) Receipt No. 216363120 dt. 31-5.
2) Address tag - 216363120 with the printing: 1 4 Mr. Parameswaran, Velappaya etc.
I have to bring the following for your kind personal attention and immediate action.
My son, Dr. Vineeth M.P., Pathways World School, Gurgaon sent
an air-bag containing the dresses for his marriage, including a brand-new over-coat worth Rs.5000/- alongwith some books connected with his
profession.
Mr. Sunil of Ondot Couriers Gurgaon branch came to Vinith’s residence (Staff Quarters of Pathways World School) and collected the materials on 31-5. Mr. Sunil himself packed the materials.
i) The dresses, including the over-coat, was packed in an executive air-bag of ICICI Bank.
ii) The books in 6 packets. He has also taken a big paper-box (of a fridge) to pack them all into one. So the goods contained 1 air-bag 6 packets
The weight assessed by him was 100 kg and he collected Rs. 6000 (100 kg @ Rs. 60 per kg.). After weighing the bundles, he collected Rs 1200 also, as according to his office the actual weight was 120 kg. (total amount collected Rs 7200/-)
I received the consignment on 16-6. Delay 16 days, as against the 6 days as promised by Mr. Sunil. I received the consignment from the driver of a private auto-goods-carrier (autoriksha size.). He said the parcel is from On-dot, Thrissur. No representaive of On-dot accompanied. The driver himself unloaded 4 packets and a gunny bag. He did not wait for checking of properties to my sastisfaction. After a few minutes my son Vineeth himself checked the materials. The findings are--
i) He has received his books (4 packets in good condition and one packet in a gunny bag in damaged condition).
ii) The air-bag which contained his dresses missing.
iii) The gunny bag was not stitched, sealed or stamped. Even its mouth was not secured with a rope. It was 100% open. It contained some books and the cover of a damaged packet.
iv) Two writings on the gunny bag with a marker pen read:1. “ To ON DOT, ERN” 2. “ To Parameswaran, TCR. 1 5.” “TCR”
v) The address label on the packets read: “ 21636120. 1 4 Mr. Parameswaran, Velappaya (PO) etc.
Vineeth immediately contacted Mr. Sunil by phone. He (Mr. Sunil) wanted some time to search out the bag. After two days he reported that the air-bag is lost in transit and On-dot cannot do anything in the matter.
In view of the above facts, I brought the matter to the notice of the Ondot Couriers, New Delhi on
vide my complaint dated 26-10. After that I sent several reminders to them but there is no respon se. They are simply ignoring the complaint as Iiving thousands of km. away from Delhi.
I am an old man (65 years) suffering from bad health.
Kindly register my complaint and take suitable action.
The above facts are true to the best of my knowledge and belief.
Dated at Thrissur, 15th Octber.
(M. PARAMESWARAN)
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