Everest infocom (p) ltd
Product not working

I HAVE PURCHASED ONE EMBEDDED LEARNING KIT NAMELY "PIC STARTER KIT" FROM "EVEREST INFOCOM (P) LTD". I AM NOT ABLE TO CONNECT AND CHECK WHETHER IT IS WORKING OR NOT. BUT THEY WERE NOT SUPPORT TO START UP LEARNING. THEY HAVE MENTIONED ALL LEARNING BOOKS AND KITS SUPPLIED. BUT IT IS NOT GIVEN PROPERLY.