Respected sir,
iam Mr. M.dillibabu had purchased the nokia music express 5310 c in the mobile store perambur show room on 28/09/09 with pleasure, but unfortunately the day when i bought for three weeks only it worked properly, after the third week it satrted showing me trouble.so i given the mobile to service center at nokia care-perambur chennai.they have rebooted the software and gave me back, after one one month the mobile started giving me trouble like when iam messaging automatically it will get switched off, and if i receive call and i attend it means it will automatically get switched off.so i taken the mobile and gave back to the service center my job sheet num is 6831, they checked and said that it will not be checked here.so they are in need to send to head office, i agreed and gave the mobile to service center and after 15 days i got my mobile back.
After i got the mobile after 18 days it again started with the same trouble and this time it was completely dead.so i went to nokia costumer care and gave my mobile for service.this time the service fellow in perambur he opened the mobile and said that u have given ur mobile outside service and the board has been tampered.so u cannot claim the service in warranty period i have to pay and get the service.this highly irresponsible answer coming from the service fellow.
i courtsely asked him about the status and requested him to give the job sheet photocopy, the service fellows sitting in the center doesnot know how to talk with the costumer, he didnot respond me properly.then later i ringed to the costumer care and requested to give the job sheet photocopy.for the kind attention nokia costumer care is there to care for the costumer not for the abusement of the costumer.kindly take action against the fellows in perambur -costumer care mentioning them to talk courtsely with the costumer.more over within 4 months of period the entire handset has been loses its total working style, my mobile IM num (356944036470192), how as a costumer i should react for it.nokia should not leave costumer, we are paying and getting the mobile.so kindly send me the solution for this problem.
i request you to do the service in warranty period r replace me with the new mobile.u kindly send me the position status regarding this.so that i can able to tell my satus to the consumer rights.please looking forward for ur action."Nokia should not loses its valuabilty for simple reasons.
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