Dear sir i purchased fridge of samsung company on 24-06. and this is my problem which i have mailed to thir ceo, which is given below:
dear sir, i have mailed your ceo as well as send registered letter to your gurgaon office for the problems which i faced after buying your product which is double door refrigerator, which gave us electric shock and we got admitted in hospital. and its cooling is not upto the mark which is tested by your engineers.
it is damaged piece which is being found by your engineers. as well as your customer care people made us mentally harassed on being waited on phone for 20- 30 mins.. so i fill the complaint yesterday in consumer care (RTI) bearing complaint no is 387903. and compaint is also registed with your customer care department bearing 8432737669 as complaint number on 25-06. so i am mailing you because you people should also know how your customer is getting affected from your negliance support. now i want my full amount refundable with FULL COMPENSATION, or else i have to take proper legal action against you.
dear sir this mail has been send to the company about 15 days back but they didnt give satisfactory response for it and they said that higher management is going to solve this problem and they will contact you sonn but from last 15 days no one contacted me from their side, please help me
regards
assesh dembi
91-9958418123
[email protected]
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