I ordered a blackberry mobile phone - 8830 from 365 bargain. The request for purchase was made through phone via their call center number 0120-4210365. The phone has a fault, and I am unable to use the black berry messenger service despite of activation of black berry services. Their shipment came from a company called shopping 24, add: - 5c, 5th floor, metro house, vani vihar, bhubaneshwar 751007. Details of seller. Seller name: s-24, sai residency, samantrapur, bhubaneswar, orissa. Seller email: nb. [email protected] the phone is being advertised with seller warranty of six months. However the paper received with order delivery contains the following note: # for services & repairs contact the manufacturer's service center. Order number was 15640. Order date : 04-25 21:51:30. Order was delivered by blue dart courier service.
The issue is that phone had a fault and it was reported to 365 bargain in the beginning of may. After lot of follow up and run around of almost a month with no solution, I finally logged complaint at grahakseva. The issue was then immediately followed up and the phone was replaced. A representative came and replaced the phone with another Blackberry 8830 handset which was told as a new handset.
The problem was not over as one problem was replaced with another big problem. This phone also became faulty in almost a months time and I started following up with 365 bargain on the phone. Same representative was sent again who replaced the phone last time. However this the phone that he was carrying as a replacement set was and old broken phone with a broken battery. I got furious when I saw the phone. The person mentioned that he did not check the phone before he left 365 bargain premises.
I spoke to Aarif Sayeed from 365 bargain on 011-47543672 who called himself as an Operations Manager. He asked me to let his representative leave from my house and he would send another person the next day to collect the phone. He also mentioned that my money would be refund in cash the next day only.
I never knew a false promise is being made to me. The representative left my house and an email was sent by 365 team mentioning that the money would be refunded post deduction of freight and other incurred charges. It was also mentioned that the money would be credited to my bank account post the product is received by them. After my follow up I was told that the product can be picked by them and I will need to bear the courier charges of Rs.300. I disputed the charges as I should not be paying for something that 365 bargain is at fault. The complete charges should be borne by 365 bargain as their product is faulty. Their next email stated that the reverse pick cannot be arranged and now I need to send the product within 7 days otherwise the complaint would be deemed as canceled.
I felt as if they are trying to misuse the authority. They make false promises. They waste your time and money and then leave you in the middle with the faulty product with no option.
I am now seeking help from consumer forum in getting my money refunded. I have already sent my bank details to 365 bargain with no help so far. I can be reached at [email protected]
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