My Samsung phone model no. GT- S5200 was bought on 17-07 and within 5 months it had to be sent for a repair to the Samsung Service Centre for some techical manufacturing fault. Inspite of repeated following up I got my repaired mobile back after 25-27 days, immediately after which it reflected some other technical problems. My phone used to hang and restart automatically for which I approached the same service centre for repairs. However the engineer formatted and told me to use it again which was of no use. Next time when I took it again to the same place I was told that the phone required a software to be downloaded and that this Software was not available with this service centre and i was refered to Moti Nagar, New Delhi Service centre. However on 16 April I took my phone to this new place thinking that this time something concrete
may happen but the engineer called me thrice the same day to collect my phone, each time giving a new reason and technique he would apply to get the phone rectified..but of no use.
My last visit the same day completely pissed me off when the engineer who was handling my phone had left early for the day and some other person told me to leave the phone at the service center as some part (mother board) was to be replaced. He told me to follow up after7-8 days but after 12 days of my repeated calling no body attended my calls at the service center and now after my last visit I get to know a very shocking thing- my phone was not known to anywhere in their custody... they had no status of it and the engineer completely refuses to have handled it the last time.
I feel completely pissed off by SAMSUNG company as well as service center. How can I get a relief from this???
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