I had problems with my sony ericson k810i mobile phone and also with the joy stick. I had visited sony ericson authorized service center in Panchkula sector-11. The complete address is
Chintpurni Cell Solution
SCO 37, Shop No. 1, Ground Floor,
Sector 11, Panchkula 134109 (Haryana)
Email: [email protected]
Ph: 0172-5064772, M: 9888272754
The most important aspect of this issue is the person represented Sony Ericson when he took my phone from my hand and worked on the same regarding joy stick problem and battery. After half an hour he handed over my mobile to me with changed battery and joy stick problem solved.
After that he asked me for INR 1650 for battery and INR 550 for replacing joy stick pad. He even didn't allow me to stay there so that i can see what he is doing with my mobile.
After 2 days by chance i visited chandigarh sectror-22 Sony Ericson showroom and i asked them for the baatery and joy stick. The actual that they quoted me is Battery: INR 1450 and Joy Stick Pad: INR 450.
Not even he had charged me extra for the battery and joy stick pad he provided me a battery that is Sep 2009 manufactured.
When is requested the guy to pay back my money and take your fake battery he refused to do anything and when i threatened him that i will contact Sony Ericson he replied by saying all is vain, they cant do anything.
I request you to please do the needful as i do not have the bill because he refused to give me the bill after the sale and said his bill book is ended and he do not have any extra bill book and said i am signing at the back of the battery that will work as a bill for you.
Sony Ericson is big name and i like the products very much and i was very happy but this incident will definitely affect company's image. Please look into the matter and do the needful.
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