CANON CAMERA
Damage in warranty period

Dear Sir,

I have purchase

CANON DIGITAL CAMERA

MODEL NO – PS A495 IS

PRODUCT SR. NO: 48061002523

PURCHASE FROM: SALES INDIA PRIVATE LIMITED

CASE MEMO NO & DATE: 49638 DATED – 31/10

I have found damage of my camera’s battery cover lock not work properly so I visited to your customer service center located in Ahmedabad with my warranty card and purchase bill.

They examine the camera and say one plastic part of lock was broken so we have to change with new cover and that will be a chargeable and amount is near about 630/- Indian Rs.

My problem is camera is in warranty period and they claim a charge for repairing.

I ask them after change of cover this type of problem is coming or not.

They give answer that this is the plastic item so we cannot give any guaranty.

That means your quality of this camera is poor?

So I request you to repair my camera in warranty period and don’t claim any charges to me

My customer service report is as below

CANON INDIA PVT. LTD.

Bhavi Electronics

101, Shivalik – 10

Opp. SBI Zonal Office, S.M. Road,

Ambawadi, Ahmedabad (Gujarat, India)

Call Id: CD110000027713

Call Date : 20/01

Please take this matter in priority and reply me by return e-mail as early as possible as I already given my camera to above service station

Thanking you

Manan Chauhan

Company: CANON CAMERA
Country: India
State: Gujarat
City: Ahmedabad

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