1. I have a Videocon D -371 refrigerator at home which I purchased on 20 Mar from M/s Om Electronics, Opera House, Mumbai at a cost of Rs 19, 500.00.
2. Recently the fridge stopped working and a local mechanic who attend to the complaint told me that the compressor had got non-operational and that it needed to be replaced. I called up your Company reps M/s Macotax Consultant Pvt Ltd, Andheri Mumbai to kindly attend to the problem.
3. They visited my house on 11 Sep 06 .They were keen on taking the fridge back to the shop floor for repairs but I had my apprehensions regarding the same so I informed them that they would need to come to first check out the problem and carry out repairs in-situ. That day due to the power interruption they could not attend to the problem. They promised to visit again on 18 Sep and they did so on 19 Sep.
4. They said that they needed to replace the compressor for which they had got a replacement. When they started replacing the compressor we noticed that the compressor they were replacing was an old used one and the guarantee for that was given as one year. The price quoted for just the compressor was Rs 3750.00 plus additional charges for the freon gas. The rough estimate was given as Rs 5000.00.On being told that a new one was needed they gave a lead time of anything between one week and a month for getting a new one. If they had come in good faith of replacing my compressor with an old one to tide over my immediate problems then their genuineness would really be appreciated but I am shocked at their cheap behavior. They don’t deserve to be your company reps.
5. I wish to highlight two issues. One being that they being the authorized reps of your esteemed company, how could they replace the non-operational compressor with a used one and also have the audacity to charge me the price for a new compressor. Secondly if the original compressor had a warranty of 05 years why should the one they were replacing have a warranty of only 01 year.
6. I as a consumer am distressed by the sheer impudence of the company reps to do such an act. They our definitely lowering my faith in the genuineness of the company’s products especially the after sales service. In today’s world with the consumer being fully aware of his rights it’s goes without saying that stern action must be taken against the reps or the company. It is also requested that my problem be attended to at the earliest to tide over the difficulties. My addresss is as shown below.
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