Datawind / Ubislate 7
Poor response from Datawind team

Hi datawind team,

I have pre-ordered the Ubislate 7 tablet from Datawind technologies on 30jan12 & i got a confirmation mail from them with the following details :

Dear Rajeshkumar

Thank you for pre-ordering your Ubislate7

Your booking ID is PM2E9BB224C7. Kindly save it for future reference.

The product features are:

7" Android 2.3 Tablet at an Unbeatable Price of Rs. 2999

Faster Cortex A8, 700 Mhz Processor

High Quality Web Anytime & Anywhere

WiFi & GPRS (SIM & Phone functionality)

Multimedia Powerhouse

Full sized-USB port & Micro-SD slot and much more.

Based on the above info & to avail the priority i have sent a cheque for amount 2999 to Datawind & the cheque details below:

Name: CSM Rajeshkumar, Cheque Number : 832190, Amount : 2999, Date : 15-Feb-12, Bank: ICICI bank Ltd. My cheque was cleared on 20feb12.

But i have never recd any communication / follow up call / mail from Datawind in the mean time.

I started sending mails to Datawindbut no response received. mails sent on 6mar, 8mar, 12mar, 16mar12.

Luckily i got a response from Datawind asking me to share the cheque details on 19mar12. I have responded immediately on 19mar12 itself. Till now i have not recd any response from them.

My worry is if they cannot respond for to a customer before selling a product, what would be the response for after sales service?

Can someone from Datawind answer me?

Thanks & regards,

Rajesh