Feroz lokhandwala
chembur, mumbai.
To,
the Consumer Complaning authority.
India.
Subject complaint against research in motion india & the distributor magnet telelinks pvt ltd, shop no 1/2, mira mansion, near bank of india, sion circle, sion, mumbai - 400022.
My cell phone's details:-
blackberry 9900 bold-4 .
Invoice bill no:18651 (-mumbai) date:30/01
mobile sl. No.: Blackberry 9900 (bold-4)
imei no : 359683.04.246057.6
blackberry pin : 28d7159d.
My name is feroz nawaz lokhandwala. I have purchased blackberry bold-4 9900 on 30/01 from magnet telelinks pvt ltd, shop no 1/2, mira mansion, near bank of india, sion circle, sion, mumbai - 400022.
I started facing the problem from the first week after the purchase. I went for blackberry because it has big name but unfortunately it DID not work for me. The problems I am facing are as follows_
1.Continuous hanging (you can't make or pick call how much emergency is there)
2. Sos problem (blackberry services require sos)
3. Poor performance of battery (why have you given apps when phone cant take it)
4- continuous harassment by the service center people (after purchase it has become our moral duty to give regular attendance there)
5. My phone’s side buttons is not working at all (volume button)
6. Was not able to take any photos using mobile camera from my new bb bold-4.
I went to the service center for the above mentioned problems and they not updated the software and for battery related problem they told me that all the users of bold9900 are facing the same hence it is possible blackberry might call back all the hand sets but I DID'nt get the bait that I have been fooled. When I compelled the service center people to change the battery fortunately backup increased. Hardly any day that I could make calls without taking out the battery four or five or sometimes eight times a day. When I reported the matter to the service center and asked them to change the handset they bluntly replied that it is against the policy handset can be changed within a month of purchase. But the question is why DID not they tell the same on the very first day of the complaint.
If anyone is reading this mail of a harassed buyer then I want to ask a simple question does blackberry fool everyone or I have been trapped by the big name
well its appearing to me as if I have thrown 32000inr in a gutter. Sorry to say but blackberry's services are really pathetic and in near future I will not do any sort of transaction with such a "big" brand.
Thanks for nothing
feroz lokhandwala
mumbai
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