Hi,
Currently I am planning to file a case against samsung with consumer forum if my problem is not resolved ASAP based on the following details.
I have purchased a Samsung i710 mobile (IMEI no. 355753010415326, Sl. No: R3TP53404X, and Charger No. 950FS) from Big C, Kukatpally, Hyderabad on 08-Sep, Bill no. is SI/KPT/12804.
After purchase the mobile phone I haven't used this mobile properly even single day and till now I have given this mobile 7 times to service center for simple problem. Whenver I gave my mobile for a service, it is always lying with service or Big C for a minimum of 30 days without solving my problem.
After given 5 times for service, I have raised a complaint (Complaint No: 8410101213) on 23-Apr with customer care. Even though nothing has happend and not resolved my problem.By seeing the in-appropiate response of customer care I have sent an email to [email protected] on 28-April with the following details:
After getting lot of trouble and frustration I am sending this email to you for the required help.
A) Please find the below details for giving my mobile for service/repair
1) Before 09-Oct:
- I gave my mobile at Big C, Kukatpally for the service (Problem: Battery charge is vanishing within less than 30 minutes of talk time, signal catching is very poor, and calls are automatically disconnecting during the call)
- I got my mobile back after 4 weeks and resolution for my problem as told by Big C is 're-installation of software'
2) During November:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: is same as above)
- I got my mobile back after 4 weeks and resolution for my problem as told by Big C is 're-installation of software'
3) During December end or January:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: is same as above)
- I got my mobile back after 4 weeks and resolution for my problem as told by Big C is 're-installation of software'
4) On 05-Feb:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: is same as above). This time samsung service person has taken my mobile (The person name is Rohit and contact number is 9985803888)
- I got my mobile back after 9 weeks (i.e. on 13-Apr) and resolution for my problem as told by Rohit (Samsung service representative) is 'mother board replacement'
5) On 14-Apr:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: Touch screen is not working, signal catching is very poor, and calls are automatically disconnecting during the call). This time Samsung service person has taken my mobile (The person name is Rohit and contact number is 9985803888)
- As on today (28-Apr) my mobile is with Samsung service only.
B) Please find the below details for the conversation between myself and Samsung
1) Registered a complaint with 'Samsung Customer care' on 23-Apr at around 4:15 PM (Complaint Number is 8410101213)
Note: No Samsung website is providing customer care service contact numbers
2) Based on the discussion with customer care, I have contacted Raghu (Samsung Andhra Pradesh service ASM, His contact number is 9000272754) for the same after the above discussion with customer care. But not got expected output from him.
3) Again spoke to Customer care on 24-Apr, but my problem is not resolved.
4) Again spoke with Customer care and Raghu on today (28-Apr), still my problem is not resolved. Today I got the reply from Raghu that I will get my mobile on tomorrow (29-Apr) from Big C, kukatpally. For this I will get a call from Raghu (till now I have never got a call from Big C or Samsung to collect my mobile after the service is completed). Here I have asked Raghu for extension of warranty of my mobile because of all these reasons. But he refused for that and has not given any guarantee for not getting the trouble in future.
C) Why I got frustration with Samsung mobiles and service
1) I am Samsung customer since 2004 and not faced any problem with Samsung at all
2) As mentioned above, I haven't used this mobile for atleast 3 weeks of time (actually I haven't used for a minimum of one week, but due to my time availability it took around 3 weeks of time to give for service)
3) Not getting proper solution for my problem from Big C or Customer care or Raghu (Andhra Pradesh ASM).
4) Finally my problem is not resolved
D) What I am Expecting
1) Actually after getting all these problems I have expected that, will get the new mobile from Samsung. But it does not happened
2) Expected some warrantee extension as almost my mobile is with Big C or Sumsung service center after I purchased the mobile from Big C.
Please do the needful and solve my problem ASAP as my problem is not resolved since Oct (purchased mobile on Sep 2008).
But nothing has done and even nobody is caring for customers.
Now my currently my mobile is with Samsung service center only and my recent last 2 work order numbers are EO05/300E09/01 on 30-May-09, WA64530911928 on 27-Jun-09.
Thanks and Regards,
Ravi Shankar Lade
Mobile#: 0091 9866775485
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