Not received Purchase Bill
We had Purchase Eureka Forbes Water Purifier Machine Model No: AG COMPACT (WATER FILTER CUM PURIFIER) on 13.07.2009 wide bill no:1319103521 through order no:131030726 from their Chembur Branch for my office. Where we purchased the machine only after the inspection done by their Engineer suggesting us which was suitable for our office. After they delivered the machine, machine was not able to pull the water from the water tank. And after lot of follow up with their executive nearly after 4 week it was told that we need to change the machine to Booster Model and would have to pay additional charges for the product. Due to so much of problem faced by us, the company executive gave us one additional benefit as to compensate our loss of time and energy. That benefit was that told us to give us the service free for three years. One year Officially given by the company with additional Two more years free services.
So We changed our machine and we made the Additional payment. After that no body turned up for Servicing of machine. After 11 months we placed a complain in Eureka Helpline no for getting no service and also they told us to place a complain for receiving no Bill for the same. On 14.06.2010 we placed two complain no: 83046662 for Received No service after sale and Complain No: 83046718 For not receiving the Bill.
For service part very next day person had come for servicing of machine and for that he asked me a Bill. Till i will not produce the Bill he can not service the machine Free. Luckily i had the first bill copy of AG COMPACT on that basis i could made get the first service after 11 months of purchase of machine and there after i have been following up with the call center with Mr. Samar who is main executive but till date i have not got any results and only telling us by tomorrow my complain will be resolved. I don't know when that tomorrow will come. My main thing is that i have not got the bill for the New Product and The Promise for giving me three Years Service free is also no where. Just to keep the sales executive good image in front of the clients they promises and then Clients only has to suffer for their promises. Please Help me to fight with such company making Falsy Promises and disturb the clients later on
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