I bought AQUA GAURD RO Eco model last year in
November from your marketing person who was after my life to sell
that filter. He explained me that this is the best model we have and it
will decrease the TDS level to a considerable amount. Further more he
told me that we dont need to change the filters for two years as the
filters are very good. He said we need to pay the annual maintainence
that is a very nominal amount. Moreover that fraud person did not gave
any reciept till now for the Purifier I bought from him. The day we paid the money for the purifier he never came back. He kept the purifier on a thermacol and said that we will get a stand for purifier but we never got that.
that we should get a regular check of tds level whenever the service
person comes because the fraud selling agent never told the actual
things. In aug I called up the person who gives the service for
filter to check the TDS level. He checked it and told that the TDS
level is more than 400 and I asked him to check the filter.(Now I got
the actual story that he sold a DEFECTED piece to me). Service person
told that the one filter is cracked And because it was under warranty
we should have been given a new filter in any way for that. But the
service person installed a used membrane in the purifier. And he showed the TDS level which has now gone down to 260 .
I was not aware about the TDS level until I met Kent purifier people
who actually explained the whole process and they were selling the
same type of model, one of which was installed about one and a half
yrs before at my neighbour's house. They checked my AQUA GAURD
purifier TDS level and then they showed my neighbour's ..i was
surprised and kent is at the same price with least annual maintainance
charges. i thought of contacting you people but because of some
reasons I could'nt.
The service person came again in September I guess and the TDS
level but didnt tell it to anybody and I was not at home
But now to add my agonyfinally the service person came a day before
to my house and I asked him the TDS level. He told it is more than 400
.He said your filters are not working and he will have to change
them.(Remember I wrote -The marketing person told me that we dont
need to change the filters for two years and obviously I was given a
defective model whose filters were already cracked). I asked the
EUREKA FORBES SERVICE MAN - Dear but you changed the filters when you
said the they are not working and cracked? He answered -sir maine
used kiya hua install kiya tha kyuki company iski warranty nahi leti.
WOW what an answer by a REPUTED COMPANY's service person. Anyway I
asked him to change the filters and he told me to pay for the AMC
annual maintainance costing 3600 which is due on 17 Nov. I almost
fainted and asked him what ..but the person who sold this shit never
told me about this . and he was blank.
Now I ask you that is this a new way to Loot
people or what. I never expected this from Eureka Forbes a reputed
company. And if I am paying 3600 as maintainance charges for one year
and that too for a defective model .. I could buy a new and a better
PURIFIER like kent in two years by not paying your irrelavant
maintainance charges.(3600 3600=7200) What a pain I bought from Eureka
Forbes.
Finally I request you to take this complaint seriously
as I will not bear this. I never received a receipt for this machine
either. I want you to change this filter and give a brand new piece to
me and the person who sold me should also be given a lesson. Me and my
family have been drinking water with a high TDS level for one year
almost even after spending so much of money. And I am not sure that
even the water we were getting was pure or not..
Kindly take this issue on a urgent basis. To be on a safer
side I took the photocopy of all documents from that service person
was carrying the file. On the basis of those documents I am giving you
the details
Customer's name and address: Amit Chadha, B306, Chandra nagri, Aishbagh
Cell no -9889601284 -PLEASE NOTE THIS IS NOT MY NUMBER -ANOTHER PROOF
THAT I HAVE BEEN CHEATED
CUSTOMER SAP CODE 1007583670
MODEL RO ECO
PLEASE NOTE - CUSTOMER RECIEPT WAS BLANK
Please help me to get the things done right as
I have been using Eureka Forbes products from a long time and I dont
want to see this image of the company.
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