Faber SS
Installation Delay

I have purchased one Faber SS chimney at a cost of Rs.8, 000/- from M/S Viveks, Fort Station Road, Trichy on 9.1.2011. At that time the sales representative has informed that within a day or two, persons from service center will come and install the same in my residence. she also informed that the bulbs in the chimney, which was not functioned, will be rectified at the time of installation. But the installation people came and completed partial work on 14.1.11 and informed that the rest will be completed after Pongal on 17.1.2011.

But so far nobody has turned up for completing / rectifying the defects in the chimney. I don't understand how the sales person has promised installation within a day or two and how the company can supply a unit with defects at the time of sales itself. I accepted the unit with the belief that the problem is only a minor and the service people can rectify it immediately.

I was advised by my friends to file a complaint with the consumer court and I am still waiting for the company / service center to do the necessary repair before taking the extreme step

Company: Faber SS
Country: India
State: Tamil Nadu
City: Tiruchirappalli

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