Dear Sir,
This is to launch a complain against Reliance Smart (prepaid connection). I am a user of Reliance Smart connection (prepaid) with the mobile no- 09832139212.
I had asked to activate my caller tune service (song sonio from the film Raaz) on 20th of July at 15:30 hrs. After 48 hours when the service did not get activated I had logged a complain on 23rd July with the complain no- 10492198. The service was not then also activated, then I again logged a complain on 26 th July with the complain no- 105138561.
The customer care executive (A lady) who has logged the complain for me on 26th july 9:30 am, did not responded to my quarry and disconnected the line. She also reffused to provide me the contact number of their seniors with whom I can speak.
The downloading charges has also been deducted and the 30 days span according to them shall be counted from 20th July.
I service is not yet been activated in my number.
The complain is regarding the harassment and misbehave from the customer care executive on 26th July.
I belive you will look into the matter and take necessary actions.
With regards and thanks,
Mayinak Das.
Add: 50, hill view north,
Asansol -713304.
West Bengal.
# 09836032100
# 09832139212
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