I had buy Motorola handset in still it has not covered an year and started showing signs of problem, working goes slow, stop reading memory card & hands free not working. I submitted my mobile to Motorola Authorized Service Centre ACTIVE TELECOM, pitam pura on 07/07/09 & the guy there told me that it will be ready by 20 to 25 days, putting me in an impression that a mobile repair could take this much of time still having no option i agrreed for it.
After a period of 21 days i called them up bt they told me that mobile is still not ok & required 4 days extra. Then i gave them a call on 25th day & the answer was same. I lodge a complaint in motorola customer care on 29/07, complaint no 090729009565. Customer care ask me for 48 hours to identify the root cause but when i call them after 2 days they told me that due top week ends they require 48 hours more, but there executive sayyam must understand that i lodge complaint on wednesday & that was a week day not week end. Still i gave them enough time to identify the root cause for taking this much long time but when i connected them after 7 days they were not confirmed about the status of my mobile, i asked them no of there senior for which they convyed me mobile no 09793210000 Mr Rajesh (NORTH REGION REAGIONAL MANAGER), which is not operating since they gave me, may be a FAKE no. Now on 10/08 still ACTIVE TELECOM persons want 4 more days as the mobile has been despatched & is awaited and customer care is not attending my call as after getting my complaint no they hold me for 12 minutes. I think that i had made a BLUNDER mistake by purchasing MOTOROLA Handset.
UNSATISFIED CUSTOMER
JATIN BAHRI
9911808303
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