Myself Manish Kumar was very happy when I got to know about the Diwali offers at Girias store in HRBR layout Bangalore. I rushed to Girias on Thursday (4th Nov) to make this Diwali memorable by buying one Refrigerator and washing machine. I completed all the formalities and ask them to deliver it but I got the answer that its not possible today due to heavy rush and then they asked me to submit the rental agreement also.
On the very next day I reached at the Girias store to submit the document and they assured that it will be delivered before 4 pm today (5 Nov). I kept waiting for the whole day but no news.
Next Day (6th Nov) I tried calling them on the number they have mentioned on the bill slip but all the phone numbers are not in use and those numbers are not yet replaced with the new numbers. I searched the numbers in google and got a new number I tried that number also but no body picked up the call.
On 7th Nov I went again to girias Store and I was shocked that they were not aware only that they have to deliver the good at my place. later it got clarified. I also come to know that the phone number mentioned in the bill slip are also wrong and the same bills receipt have been used till date. Later Girias people informed me that they don't have the stock right now and they will deliver it Tomorrow I told them that I wont be there at home so I requested one of my friend to be there to receive the delivery. I also give his number to the customer executive and ask them to deliver the items from 8 to 9 pm tomorrow.
The customer executive also asked me to pay 200 Rs to the person who will deliver the items at home, however the home delivery is totally free of cost. The behavior of customer executive and another person who projected himself as a manager of that branch was very rude and unpleasant.
Today (8 Nov) when I called up my friend about the delivery it was realized that no delivery has happenedand even he didn't receive any call from GIRIAS people. I tried calling them on the new number but no body picked up the call. My friend personally went there at 9:15pm after waiting at home till 9 pm and it was closed.
I am still waiting for the my Diwali presents!!
I would like to request every one who go to GIRIAS, that be very careful while purchasing anything from GIRIAS. They are BIG ZERO when it comes to customer service.
One unsatisfiedfrustratedannoyed Customer,
Manish Kuma
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