On 18/04 i have bought Godrej split a/c (Model - GSC18FS 3 WIH) from Reliance digital retail ltd, ECIL branch and i got the delivery on same day. Also i have been told that it will be installed on Monday i.e 19/04.however it was not the case.
After several chases (10 times) on 19/04 and 20/04 then they have come for installation on 20/04 and in middle of installation process they said that there is some problem in compressor i.e gas leakage and then left from my home saying that Godrej team will take care from now onwards.
Reliance team told me that they have raised a complaint on 20/04 itself.however after numerous calls and chasing i came to know that the complaint has been lodged only on 22/04 with godrej. In this process of chasing i have called up higher authorities @ reliance customer cell as well but they are least bothered as to what the issue is?
I always got the calls from them only after chasing them for updates. Commitments are given but not met.
With respect to Godrej, they had 48 hr time to resolve the issue but they are least bothered as well to understand what the issue is and updating customers and never visited my place at all.
Finally after i have visited stores today i.e 24/04 and told them that i want to return the brand then they have said technician will visit between 3 -4 pm. However after numerous chasings again reliance team visited my place @ sharp 6 pm and identified that the coil in outdoor unit is weak and this has to be replaced.
Now reliance team says that it will further take 48 hrs time to replace the unit.
As customers, we understand that this peak season and demand is very high. However big brands like Reliance and Godrej expected to deliver the goods that is what we know about these brands. Unfortunately its not the case.
Please dont dare to buy products from Reliance digital retail Ltd
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