Request num# DEL 107020139 (logged on 02-Jul)
Hello Team,
I opted for AMC for my 18 VX Haier Window AC on 20-May 10'.
I raised reqeust for AC not working on 02-Jul wherein -
>> Haier authorized engineer (Rakesh) visited on 05-Jul (delay in response time as assured SLA response time is 24 hours whereas engineer responded to the reqeust after 48 hours).
>> Upon check on 05-Jul, he documented in the service sheet that PCB is faulty & hence need replacement.
>> Today is 09-Jul & nobosy did bother to call me or update me on the status of PCB replacement.
My AC is not working for almost 4-5 days now.
>> As I called tollfree helpline today morning @ 0900 hrs, Meena told me that issue has been escalated to the service shop & denied giving me their number for follow up. She told me that issue wil be resolved by 12 noon today.
>> As I again called them @ 1245 hrs, I was told the same story that issue has been escalated for resolution. Finally I managed to get the number for Haier authorized workshop number. While I called them @ 011 25268462 (Haier Sunder Vihar (Bharat Cool), Mr Rakesh Kumar picked the call & said the same story that YES PCB is faulty & is in process of procurement.
My question to Service Team is that - Any timeline is documented for ensuring the replacement becasue per Rakesh, there is no timeline for hardward to be procured from Haier for replacements.
As he'll get the hardware, it'll be installed in AC.
While I asked to speak to his Senior for this, he said that I"M the SENIOR MOST here & also denied to give the contact number of HAIER Service Manager, Delhi.
This is so strange... that after paying for AMC, I've to run after HAIER for all this... Can anybody help me on this?
This is a clear ESCALATION for DELAYED RESPONSE & RESOLUTION.
2 years back, I had an issue with Compressor replacement of the same AC. IT was being attended by the same person from Haier Sunder Vihar (Bharat Cool), I was forced to pay for the gas filling done during compressor replacement.
While I escalated it to Delhi Service Manager, I was given a refund of the gas filling charges via cheque by Bharat Cool.
These are franchise workshops with full motive to fool the customers & grab money from any source which is infact spoiling the Haier's rapport.
(Haier Sunder Vihar (Bharat Cool), Mr Rakesh Kumar also denied to share Delhi Service Manager's number for any discussion.
Can anybody help me on this?
Regards - Manuj Sachdeva
91 9999 106 420
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