We have a hitachi split ac 1.5 tonnes ace model. The ac has stopped cooling since past 20 days. We made a complaint to hitachi customer care number on 25-5-12 vide complaint number 12052502919.
As per hitachi's commitments to its customers the customer care provided a timeline of 48 hours within which the problem will be resolved. Accordingly a mechanic visited our home on 28-5-12 (way past the 48 hours commitment) and informed us that he cannot fix this problem and another technician will visit us the very same day to fix it.
Since then nobody has visited and the ac is still not fixed. We have been continuously following up with customer care since then. On 01-06-12 mr. Parikshit from hitachi customer care informed that they have sent several reminders and the problem will be resolved on the same day (I.E. 01-06-12). He also provided number of service center M/S fusion services in kaushambi area of ghaziabad. The number provided was 0120-4132950. To much of our disappointment, this number never gets answered. So far we have been able to get connected on this number only twice (after continuously ringing the line for atleast an hour each time). Last call on this number was attended by ms. Chandni who informed that the problem has already been assigned to the mechanic and it will be resolved by today evening.
After waiting for the whole day, no one turned up and the ac still waits to be fixed.
With the scorching delhi summers, this is a very frustrating experience. One that is not acceptable from a company like hitachi. Hitachi acs are not only one of the most expensive in market, their service charges are equally high. When a consumer is ready to bear the higher cost, they will expect a peace-of-mind as long as after-sales support is concerned.
But it looks like hitachi is too busy selling more of their bad quality air conditioners in indian market than fixing the problems faced by existing customers.
We already regret buying an ac from hitachi. A local air conditioner manufacturer would have provided much better support.
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