I had purchased one No. of Hitachi make 2.0 Ton [Atom Square] Spilit Airconditioners with 2 Indoor & 1 Out door appliance from M/s. Freez Engineering, No.10, Kovalam Road, Township, Complex, Mamallapuram. Tamil Nadu - 603 104 {Tin: 33511601863/CST.No.723692/8.6.2000}.
The Model No. is RMUO28ENDZi; ODV-091CO8143; IDU (1) SEO91C08264 & (2) SEO91CO8281. The Spilt A/c was purchased at a cost of Rs.58, 500/- (Cash Memo No.186 dated 23.04.2009)
The said dealer had exhibited a Mega A/C Sale Mela during the period from 12th April to 19th April where it was announced that the Customers of Hitachi Make will be extended the following benefits for the purchases in the Mela Sale:-
1. Scratch and Win Gift (Hitachi Only) (Micro-oven, DVD, Sportsbag, T-Shirts etc)
2. Scratch and Win Spot Cash Back (Rs.101 to 1001/-)
3. Free Installation
4. Lowest Price
5. Free Gift on every purchase.
Accordingly I am one of the beneficiary who had made a purchase as aforesaid.
Recently I was transferred from Kalpakkam Township (Door No.32, 9th Street, Kalpakkam) to that of another Township named Anupuram (Door No.50, ROSAA, Anupuram Township, Thirukalikundram Taluk, Kancheepuram District). On transfer I had approached the dealer to shift the airconditioners. But due to some delay I could not deploy his services. Instead got it shifted through one reputed service representative. On installation the apparatus was working satisfactorily for 2 days. Later on some failure had occured. The Indoor unit had started giving trouble like ice-formation etc. Since the Machine is in its warranty period, I had approached the Dealer for doing the rectification who had readily agreed and had come to my residence and taken the Board from one indoor unit on 06th April in the pretext that it has worn out due to some wrong installation. Even after a lapse of around 10 days he has not taken any interest to get things right. In spite of frequent calls he has not responded. Now that the so called dealer states that there is not warranty for the Electronic Board and that it can be replaced at chargeable rates which has also been agreed to. But of Vain. There is no response since his mobile seems to be swithced off.
Kindly advice me as what is to be done in this matter. Do I need to lodge a Customer Grievance so that my mental agony is eased at the earliest. I do not find it wise to lodge such complaints against the reputed Manufactuer M/s. HITACHI. Moreover I do not have the Customer Care Number of M/s. Hitachi at Chennai where I can lodge a complaint.
Please do the needful and advise me accordingly.
With regards,
(D. Rajagopalan)
Door No.50, ROSAA,
Anupuram Township,
Thirukalikundram Taluk
Kancheepuram District
PIN CODE - 603 127.
Contact Mobile No.9443881229.
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