Dear Sir,
Our company has purchased one new SA350AA (4844 twin pack) on 19.04.2011 from M/s Modcare Enterprises, sales office at 106 Red Rose Building, 49-50 Nehru Place, New Delhi and the payment was made by cheque No.449340 for Rs. 6975.00 with other colour cartridge. We installed the cartridge the printer on April 27 when the same was not working. We contacted Modcare for this problem and they directed us to meet our authorized replacement center at Redington India Ltd. E48/4, Okhla Phase II, New Delhi. After checking with the Redington India we were told that the cartridge reinstalled have no expiry date on it. We again contacted the Modcare Office at Nehru Place, New Delhi for the problem on 28.04.2011 and advised that they connot replace as the same has not been purchased from them and stated to be duplicate. It is surprising to note that the twin pack purchased one has expiry date and the other has no expiry date.
It is presumed that there may be a foul play in the Modcare Office.
We would like to request you to please look in to the matter and issue one new Black cartridge without further delay.
Yours faithfully,
V.K. Rohilla
9953511554
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