We purchased a Whirlpool refrigerator on 21st June.
I registered a complaint regarding my refrigerator. It’s a double door refrigerator and from Freezer section lots of noise is coming. This is creating a huge problem. I lodged complain on 7th Aug. Then service center professional visited us on 10th Aug and he told us that motor of Freezer needs to be changed. But after that that person never visited us.
If I am trying to call then some time that person doesn't picks up and sometimes gives weird reason that he will come next day or else.
Now suddenly I got message that my complain is closed, while still refrigerator is not repaired.
I have few points:
1. I think we did a mistake that we purchased Whirlpool refrigerator. Reason being your service is extremely poor on comparing your competition. Next time I will not give you this chance because I am not going for your brand and communicating to others too.
2. The noise which we are bearing is intolerable. Who is going to pay for this, obviously you are not. This is just an year old product and we had seen your product and service. Great work
3. Your executive told us to continue running refrigerator. But if the refrigerator stops running because of this or a severe problem comes then will whirlpool will pay us for the refrigerator.
4. My refrigerator is not repaired then from where the hell had this complain is closed.
5. This refrigerator is out of warranty and we are paying for it. Your executive visited us and we paid him 285 Rs for that and we agreed to pay for the motor also. Then still why Whirlpool is not giving us the service. Come on guys, at least give us the service as we are paying for it not taking anything for free.
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