IFB
Defective washing machine

Poor quality machine, dont pick up the phone at customer care, do not care for customer complaint and satisfaction, dont turn up for service, poor after sales service

To,

Dr. G. Dasgupta,

President, CEO

IFB Industries Limited

Home Appliance Division

Plot No. IND5, Sector 1

East Calcutta Township

Kolkata, West Bengal - 700107

SUB: Request for replacement of defective washing machine

Dear Sir,

This is regarding a washing machine Digital SX-001551 on 3rd March paying Rs. 27, 500.00 (Sales Invoice no. 3280001886, Dated 03/03, Sales Order No. 2225735.

I would like to bring to your immediate attention the following:-

1. Within a month of installation, some of the buttons on the machine panel went inside and refused to work.

2. After several calls to your customer care, nobody turned up to solve the problem. Then we had to call one Mr. Md. Salim who sent a represntative after 10 days.

3.The machine has started vibrating and making huge amount of noise which spin drying. It is to the extent that one could hear it two floors above also.

4. It seems that either IFB has sold alot of products that are all defective because the customer care no always keeps us on hold or it seems that they intentionally keep the customers waitng.

5. However, after we finally were able to lodge a complaint (Complaint no. 4864563) on 31st July nobody has come to look at the problem.

We think that with the kind of reputation your company has, your company is taking undue advantage and are just fooling customers.

Keeping the above facts in consideration, we urge you to kindly step in and relieve us of the misery caused due WORLD CLASS PRODUCT LIKE IFB WASHING MACHINE. And I would also like to get the defective piece taken out of my house ASAP and either refund or provide me with a well tested product.

I understand if you do not pay attention, I have nothing in my hand to do with you but I will be left with the option of knocking at the door of consumer court. I am sure nothing such will happen as till now I have not approached the right person like you who really cares for the customers, customer’s satisfaction and reputation of the company.

Hope to receive an early reply with clear directive how to get the replacement of the machine.

Thanking you in anticipation

Regards

Rama Gupta

ph:- 9811774486

emailid:- vinayak.gupta1@gmail.com

Company: IFB
Country: India
State: Delhi

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