Rajesh B. Patel
B/501, Kushalvatika residency,
B/h. Rajasthan Hospital, Shahibaug,
Ahmedabad. 380004
Dt.20/10
To,
IFB Indusries Limited.
Sub: No service in spite of repeatedly complaint to repair washing machine.
Respected Sir,
I have purchased IFB washing machine (Senator model/6kg./chasis no.11899) on Dt.11/09 from Rajdeep Electronics, stadium road, Ahmedabad. I am fen of IFB brand in this segment. Now I am thinking to purchase electrical oven of our company before diwali. But due to poor service and irresponsible answers of IFB service department, now plan get cancelled. However this giant company will not have any impact of this, but remember “every drop of water have part to form a sea”.
I have complained on customer care tel. no. 1600 425 5678 on or before Dt.08/10 to repair my totally stoped washing machine. They have given me the customer ID no. 3030132 & complain no. 7344797. After five days when I repeatedly remindered on customer care tel. no. 1600 425 5678, they told me to contact on tel. no. 32915253 of Yashraj Enterprise, which was out of service. After trying more two days to contect on this number I was asked to contect with Mr. Ajay Chauhan on his mobile No. 9376691090-. When I contected Mr. Ajay Chauhan he asked me whether you have a service contract with us? I replyed NO. Then he told me your complain will be solved after 15 days because we have no parts for your machine repairing but if you have the service contract with us then we may repair your machine immediately. This reply was surprising & shocking. Company like IFB have no parts to repair washing machine which it had sold to customer having no service contract with company & more surprising matter is no one have contected us for this matter from service side. now I got tired & thinking to go for higher authority or consumer court with evidence of recorded telephonic talk between me & company service station.
Assuming you will take some action on it because my mother is aged (65 yrs. old) not able to wash cloths mannualy.
Thanking you,
Rajesh B. Patel
Executive Assistant
to
Municipal commissioner
(Ahmedabad Municipal Corporation)
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