Dear Sir / Madam
Please look into the following complaint, and see if you can help us out.
It has been 18 days, yet the complaint has not been rectified.
Hoping an early response
Regards
R.D.Miglani
F-178, Mansarover Garden
New Delhi - 110015
&-- Forwarded Message &-
From: Rishi Miglani
To: [email protected]
Cc: [email protected]; sm_ [email protected]; [email protected]
Sent: Sat, August 21 12:23:20 AM
Subject: Caution: IFB services are not World Class & Complaint No. 4912285
Dear Sir / Madam,
I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model: Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)
1. On 09.08. a complaint vide No. 4912285 was registered for the following :
"As soon as the machine is switched ON, the drum starts to rotate even without taking the water. For the full duration of the cycle, the drum keeps rotating continuosly with/without water and does not stop even for a minute. As a result of this, the clothes remain dirty and some of them even dry."
2. On 11.08. Mr Deepak attended the complaint BUT did not rectify. As per him, the water level switch was defective and he assured us that the complaint will be rectified very soon.
3. Company's Delhi office (Ph. No. 011-22715676/30889678) as well as the Customer care (Ph. No. 18604255678) were called upon on the following dates but to no use.
11.08.2010
17.08.2010
18.08.2010
4. Finally as a last attempt to get the problem rectified, I tried to contact Delhi Office head Mr Rajat Jain on Phone No. 9810063883, BUT to my shock instead of speaking to Mr jain, my call was forwarded to a Madam who said that the part is being INDENT from Company Office at OHKLA.
I hope that by now you must have got a feel of the ORDEAL that I am being subjected to by "IFB Industries".
Please note that one after the other, I have been suffering through its so-called World class Service Network. Please have a look on the below complaint sent on 26th June. That time, we had to wait for 10 days to get the machine in working condition.
My question to the so-called World Renowned IFB Industries is that how long does it take for a small part to come from OKHLA to New Delhi [ Distance between the two places being just 30 Kms ]. Our machine is not working from 08.08.2010 and its been 18 days since we are washing our clothes by hand.
IF THERE IS ANY CUSTOMER SERVICES HEAD PRESENT IN INDIA WHO VALUES THE CUSTOMERS, KINDLY REPLY TO THIS E-MAIL OR CONTACT ME.
Hoping that this E-Mail Complaint may have some positive effect.
Kindly look into this matter at the earliest.
Thanking You
Regards
R.D.Miglani
F-178, Mansarover Garden
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