Re: Replacement of highly defective Washing Machine Model Diva (Customer ID 3222271)
Sir,
I purchased IFB washing machine Model Diva on 14th January after strong recommendations from my friends and relatives. Presently, I am highly aggrieved with the quality and reliability of the washing machine as mentioned above.
The said washing machine is not giving me any service and utility of any standard. The clothes remain dirty even after washing them twice and thrice. It gives blasting sound many a times during the washing operation. It also vibrates too much while in operation and goes away from its starting position. In many cases, it went away by about 5-6 feet from its starting position. In spite of the visit of your service engineers visiting my place on my complaints dated 10-05 (Complaint No. 8822148) and 26-05 (Complaint No. 8916204), the machine continued to give some or the other functional problem and one could not rely on its functional efficacy/consistency.
To my disgust, your service engineer who visited last time informed me that the machine has got deep scratches inside the body of the machine. He also informed me that there appeared to be some problem with the wash tub. You would kindly appreciate the amount of confidence I can now have on the washing machine.
Now for the last about one month I have been in regular touch with the service centre but of no avail. My complaint No. 8934683 dated 29th May has not even been attended till date and surprisingly, your service centre also does not even inform me whether they would be able to correct
the machine to function trouble free. This kind of a service from IFB, at least I cannot believe.
In this background I am left as a highly dissatisfied customer and have lost total confidence to rely on this piece of machine. I, therefore, request you to kindly provide me a replacement of the machine: if possible top load machine. Should you feel for me to make a payment of difference in price, if any, I shall do the needful on hearing from you.
I believe you would not shake my confidence any further of my reliance on your big name in the washing machine industry and as marketing ethics should dictate, provide me a replacement of the washing machine most expeditiously. Hoping for a positive and a prompt response.
Thanking you,
Sincerely,
Gayatri Devi
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